F.A.Q. For buyers
To buy products, you need to create an account on the platform. Once registered, you can browse listings, add items to your cart, and complete your purchase through our secure third-party payment provider. The sales contract is concluded directly between you and the seller.
Under the Norwegian Right of Withdrawal Act, you have the right to return most products within 14 days after receiving them, provided they are unused and in original condition. Some exceptions apply (e.g., perishable goods or personalized items). The seller is responsible for handling returns and refunds.
If you experience issues such as non-delivery, damaged items, or incorrect products, you should first contact the seller directly. If the issue remains unresolved, you may contact our support team at post@finnher.no, and we will assist you in resolving the dispute.
Last updated: June 2025
These Terms of Use ("Terms") govern the use of the FinnHer 24/7 online marketplace ("Platform") by all users, including buyers and sellers. By using the Platform, you accept and agree to these Terms, which form a legally binding agreement between you and the Platform operator ("we," "us," "our").
1. Definitions
User: Any individual or legal entity using the Platform.
Buyer: A registered user who purchases goods via the Platform.
Seller: A party who has signed a Seller Agreement and is authorized to list products on the Platform.
Product: Any item listed for sale on the Platform.
2. Eligibility
Users must be at least 18 years old and have full legal capacity to enter into binding agreements.
3. Account Registration
To make purchases, users must register an account and provide accurate, up-to-date information. Users are responsible for all activity conducted through their accounts.
4. Purchasing on the Platform
Purchase contracts are formed directly between buyers and the sellers listing the products.
The Platform acts as an intermediary and receives payment on behalf of the seller.
The Platform is not responsible for the quality, delivery, or compliance of products unless the product is sold directly by the Platform itself, in which case we assume full responsibility as the seller.
5. Pricing and Payment
Prices are displayed in Norwegian Krone (NOK) and/or Euro (EUR), depending on user settings and product origin.
All prices include VAT where applicable.
Payments are processed via integrated third-party payment providers. Funds are held by the Platform and released to the seller upon confirmed delivery or expiration of the withdrawal period.
6. Delivery and Returns
Delivery terms are set by the seller and must be clearly stated on the product page.
Buyers have the right to withdraw from the purchase within 14 days of receiving the product, in accordance with the Norwegian Right of Withdrawal Act (Angrerettloven), unless exceptions apply (e.g., perishable goods, custom items).
Refunds and returns are handled by the seller, although the Platform may provide assistance in resolving disputes.
For products sold directly by the Platform, we handle all returns and refunds ourselves.
7. User Conduct
All users must:
Comply with applicable Norwegian laws
Avoid fraudulent, abusive, or illegal activity
Not upload harmful, infringing, or offensive content
Use the Platform solely for legitimate buying and selling
We reserve the right to suspend or delete accounts that violate these rules.
8. Platform Responsibilities
We strive to maintain access to the Platform but cannot guarantee uninterrupted service.
We are not liable for losses caused by technical issues, third-party misconduct, or product defects — except for items sold directly by us.
We may review product listings for quality and compliance but do not guarantee the accuracy of seller claims.
9. Intellectual Property
All content on the Platform is protected by copyright and other intellectual property laws. Reproduction or use without prior written consent is prohibited.
10. Privacy
We collect and process personal data in accordance with the General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act.
Read more in our Privacy Policy.
11. Complaints and Dispute Resolution
Buyers should first contact the seller or our support team for assistance.
If no resolution is reached, disputes can be submitted to the Norwegian Consumer Council (Forbrukerrådet).
Legal actions shall be brought before the courts of Oslo, Norway.
12. Amendments
We may update these Terms at any time. Users will be notified of significant changes. Continued use of the Platform implies acceptance of the revised Terms.
13. Governing Law and Jurisdiction
These Terms are governed by Norwegian law. All disputes shall be settled by the courts of Oslo.
Contact:
FinnHer 24/7
📩 Email: post@finnher247.no
🌐 Website: https://finnher247.no
Last updated: June 2025
This Privacy Policy explains how FinnHer 24/7 ("we," "us," or "our") collects, uses, stores, and protects your personal data when you use our online marketplace at https://finnher247.no. It applies to all users, including buyers, sellers, and visitors.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act (Personopplysningsloven).
1. Who We Are
FinnHer 24/7 is the data controller for the processing of personal data on this Platform.
Email: post@finnher247.no
Website: https://finnher247.no
2. What Data We Collect
A) For Buyers
Full name
Email address
Delivery address
Phone number (optional)
Order history and preferences
Payment information (processed via secure third parties — we do not store card details)
B) For Sellers
Full name or business name
Contact details (email, phone, address)
VAT number (if applicable)
Bank account or payout method
Identity verification documents (if required)
Product listings and transaction records
C) Automatically Collected Data (all users)
IP address
Browser and device information
Pages visited, actions taken
Cookies and usage analytics (see Cookie Policy)
3. Why We Collect Your Data
We process your data for the following purposes:
To register and manage user accounts, based on contractual necessity.
To process and fulfill orders, based on contractual necessity.
To send transactional emails (such as order confirmations and updates), based on contractual necessity.
To resolve disputes or respond to complaints, based on our legitimate interest.
To comply with legal obligations, including tax regulations and fraud prevention, based on legal requirements.
To send marketing communications (only if you have opted in), based on your consent.
To analyze usage and ensure platform security, based on our legitimate interest.
4. Data Sharing
We may share your data with:
Payment providers (for processing transactions)
Shipping partners (for order fulfillment)
Other users (e.g., a buyer's name and address to a seller after purchase)
Authorities when legally required (e.g., tax offices, law enforcement)
Technical service providers (hosting, email delivery, analytics)
We do not sell your data to third parties.
5. International Transfers
All personal data is stored within the European Economic Area (EEA). If data must be transferred outside the EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
6. Your Rights Under GDPR
You have the right to:
Access your personal data
Correct inaccurate or outdated data
Request deletion ("right to be forgotten")
Restrict or object to processing
Request data portability
Withdraw consent (for marketing or optional features)
File a complaint with the Norwegian Data Protection Authority (Datatilsynet)
To exercise your rights, email: post@finnher247.no
7. Data Retention
We retain your data only as long as necessary:
Account and transaction data: kept for legal and tax purposes (up to 5 years)
Marketing consent: until withdrawn
Browsing data (cookies): see Cookie Policy
8. Security
We implement technical and organizational measures to protect your data, including:
SSL encryption
Restricted access to internal systems
Regular security audits
Secure third-party payment processing
9. Cookies
Our website uses cookies to improve user experience and analyze traffic. You can manage cookie preferences in your browser. Learn more in our Cookie Policy.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via email or the Platform. Continued use means acceptance of the updated version.
Contact
If you have any questions about this Privacy Policy or your data rights, contact us at:
📩 post@finnher247.no
🌐 https://finnher247.no
Last updated: June 2025
This Cookie Policy explains how FinnHer 24/7 ("we", "us", "our") uses cookies and similar tracking technologies on our website https://finnher247.no. It applies to all visitors and registered users, including both buyers and sellers.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They are used to make websites work more efficiently, as well as to provide information to the website owners.
There are different types of cookies:
Strictly Necessary Cookies: Essential for the operation of the site.
Functional Cookies: Help remember your preferences and settings.
Performance/Analytics Cookies: Collect anonymous data on how users interact with the site.
Marketing Cookies: Used to track visitors across websites and show relevant advertising.
2. What Cookies We Use and Why
We use the following types of cookies on our Platform:
Essential cookies – to allow secure login, manage user sessions, and enable shopping cart functionality. These cannot be disabled.
Preference cookies – to remember your language, currency, or other preferences.
Analytics cookies (e.g. Google Analytics) – to understand user behavior and improve our services. These collect anonymized data such as pages visited, session duration, and referring sources.
Marketing cookies (if enabled) – to personalize ads or track the effectiveness of marketing campaigns. These are only used with your explicit consent.
3. Third-Party Cookies
We may allow third-party services to place cookies on your device for analytics, payment, or advertising purposes. These third parties may include:
Google (Analytics, Ads)
Facebook (if using Meta Pixel)
Stripe, Vipps, or other payment providers (for secure transactions)
Each third party is responsible for its own cookie usage and privacy practices. Please consult their respective privacy policies.
4. Cookie Consent and Control
When you first visit our website, you will be asked to accept or reject non-essential cookies via a cookie banner. You can update your preferences at any time through the Cookie Settings link in the website footer.
You can also control cookies manually via your browser settings. Most browsers allow you to:
See what cookies are stored
Delete existing cookies
Block third-party or all cookies
Set site-specific cookie rules
Please note: disabling cookies may affect the functionality of certain parts of our Platform.
5. Data Collected Through Cookies
Cookies may collect the following types of data:
Device type and operating system
Browser type and version
IP address (anonymized for analytics)
Pages visited and actions taken
Time and duration of visits
Referral URLs
We do not use cookies to collect sensitive personal information such as payment details or passwords.
6. Changes to This Policy
We may update this Cookie Policy from time to time. Any significant changes will be communicated through our website. Continued use of the Platform constitutes acceptance of the updated policy.
7. Contact
If you have any questions about our use of cookies or how we handle your personal data, please contact us at:
📩 post@finnher247.no
🌐 https://finnher247.no